FAQ'S
Sonoran Vintage — Frequently Asked Questions (FAQ)
🛍️ About Our Shop
Q: What is Sonoran Vintage?
A: Sonoran Vintage is a curated online boutique offering unique, handpicked vintage clothing and Vintage Home Décor. Items like figurines , books, magazines and More... Every piece is carefully selected for its quality, character, and timeless style inspired by desert tones and southwestern charm.
Q: Where are you located?
A: We’re based in the heart of the Sonoran Desert! All items are shipped from Phoenix AZ.
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1 business days. Delivery time varies based on your location:
- Domestic (U.S.): 3–7 business days
- May Ship USPS, UPS or FedEX
Q: Do you offer international shipping?
A: No, not currently. That may Change in the Future
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link so you can follow your package’s journey.
♻️ Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Due to the one-of-a-kind nature of vintage items, all sales are final. Please read item descriptions carefully and check measurements before purchasing.
Q: What if my item arrives damaged?
A: If your item arrives damaged, contact us within 3 days of delivery at info@sonoranvintage.com with photos of the damage ,packaging and description of the issue and description of the damage We’ll do our best to make it right.
👗 Product Details
Q: Are your items true vintage?
A: Yes! Every piece is authentic vintage unless otherwise stated. We do our best to provide accurate descriptions, including estimated eras and fabric details.
Q: What condition are the items in?
A: Vintage items may show minor signs of wear consistent with age. Any notable flaws are always mentioned in the product description.
Q: How do I know if something will fit me?
A: Please check the listed measurements and compare them to your own clothing. We recommend measuring a similar garment you already own for the best fit.
Q: The colors look different than photos .
A: Color May vary due to lighting and the use of AI for Background and or background removal. However, the item is the real Item on the photos.
Q: Are your books pre-owned vintage?
A: Yes, most of the books are 3rd party pre-owned. Conditions may vary due to usage. Any defects will be in the description.
💳 Payment & Gift Options
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Can I purchase a gift card?
A: Currently we are not offering purchase of gift cards thru our Shop.
📬 Contact & Support
Q: How can I reach you?
A: Email us anytime at info@sonoranvintage.com. We typically respond within 1–2 business days.
Q: Do you offer local pickup?
A: Currently we are an online Shop. If we offer local pickup, we will include a notice in our newsletter. Make sure to sign up!
Q: Do you offer phone Support?
A: Currently we are not offering phone Support. You can email us or reach us thru facebook or Instagram.